I was heartbroken when I wasn’t able to get my family pictures back and was disappointed in myself for not backing them up. I want to thank everyone at CPR Tools for working so hard to get them back for us. My husband and I could not be more happy…and even more impressive was when the technician took the time to sit with me in the office to show me how to connect the USB drive and use it. Being older and having someone take the time, well it’s the best customer service I have gotten in a long time.